Intensive Case Manager

Employment Type : Permanent
Salary : 49860
Location :
Reference : AH40871
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Intensive Case Manager 

We are urgently hiring an Intensive Case Manager for our Toronto client, who develops and provides affordable, stable housing and support services to break the cycle of homelessness, helping individuals achieve their goals, as  well as stabilize their housing situation, post-homelessness.  

Compensation and Benefits: 

  • $49,000 per year 
  • 100% Company Paid Benefits 
  • 6.1 % Pension Plan 
  • Permanent Full Time role with ongoing training 


  • Facilitate tenant movement from shelters to secure long term permanent housing 
  • Assist tenants in maintaining housing 
  • Work with site staff to develop outreach and needs assessment criteria 
  • Knowledge of the RTA and Hostels Guidelines and Procedures 
  • Knowledge of current housing and support agency providers appropriate to our tenants and residents 
  • Ability to understand and assess suitability of potential landlords and/or residences 
  • Identify current issues, determine supports necessary, refer and support clients in preparation housing, and with referring worker, support move to site 
  • Confer with front line support staff at site to transfer information from case file to staff team 
  • Use case management as a tool to support residents in meeting their goals 
  • Provide support including work readiness, basic life management skills, anger management, addiction counseling, assertive communication, setting goals, giving and receiving feedback, selfesteem, conflict resolution, problem solving and managing change 
  • Provide support to clients who are facing issues of poverty, mental health, addictions, abuse, social isolation and more. 
  • Apply knowledge of group processes and dynamics 
  • Use excellent organizational and time management skills 
  • Work independently and as part of a team 
  • Communicate effectively in English, both verbally and in writing. 
  • Performing additional duties as assigned  


  • Post-secondary education or equivalent. 
  • 3-5 years of experience working with people who are homeless, under-housed and who are hard to house. 
  • Knowledge of tenant population, diversity issues, anti-discrimination practices and systemic reasons for homelessness. 
  • Experience with RTA. 
  • Excellent interpersonal skills. 
  • Knowledge of relevant laws, standards and guidelines. 
  • Knowledge of resources and services available in the community. 
  • Excellent interpersonal, conflict resolution and organization skills. 
  • Certificates in First Aid, CPR, Crisis Prevention and Intervention an asset 
  • Certificate of Completion of Homelessness Learning Hub’s Harm Reduction for the Homelessness Sector considered an asset 
  • Ability to work occasional evenings 

If you are interested, please apply through the link provided for the attention of Anthony Hutson or call him on 647-268-7384.
If you are interested in finding out more about the above role and would like to be considered other suitable roles that we may have available for your skill set please attach your CV via the link provided,
Please submit your updated CV in Word Format.
If you are living in Canada and hold a valid work permit, we would love to hear from you. If however you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search.
Osborne is proud to be an Equal Opportunity Employer



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